FREE MONITORING

Frequently Asked Questions (FAQ's)

How does We Watch compare with others

VERY well! - We Watch is the only home monitoring service that is ready to go, right out-of-the-box with all the tech' setup before you receive the delivery. That includes the personal mobile app, and best of all, there are no recurring monitoring fees. Competitors typically charge anywhere from $300 to $1500 a year to monitor your home.

What is the buying and setup process

We try to make it as simple for the homeowner as possible. After ordering, you will receive an email with a very simple form to complete just listing how many appliances and locations need to be monitored in your home. We use this information to pre-program everything for you from the system down to the user app. We will then follow up with a scheduled phone call to make sure we have covered everything in your home then we will proceed with setting up and dispatching your We Watch system.

Future Proof

Imagine that aside from securing you home against leaks & humidity, you had a
specific requirement, such as the ability to call help at the touch of a
button, turn on and off lighting as you move enter a room or any number of
situations that you may have a need for in the future. With the We Watch, every
new requirement can be met without any significant investment.

How do I Purchase We Watch

From the top menu, just select the We Watch bundle that best suits your home type and you are ready to go. Your initial investment in securing your home from water and humidity issues also provides the platform for any future requirements. Either select the device from our online store or arrange a call from one of our specialists to discuss your requirements. No idea is too crazy - we love a challenge!

Review Home Sizes

Information for Techie's

The
We Watch system is designed around classic Smart Home architecture with the
capacity to handle a vast range of devices and conditions. By installing We
Watch in your home, you have created a robust self-repairing network able to
support many different devices and services.

Is We Watch hard to install?

Not at all. Every system arrives pre-configured. Just plug the hub into your home router, drop the sensors in place place, and you're protected - no tools or tech skills required and we will arrange a call to walk you through the process, it's really easy.

Do I need to pair devices or download a complicated app?

No pairing and no complexity. You’ll receive a link to your customized app after ordering, it is already linked to your devices and ready to use.

What’s included in the We Watch system?

Each package contains your smart hub, sensors (adjusted to your home size), power adapters, setup guide, and a direct link to your custom We Watch app.

What does We Watch detect?

We Watch monitors:

Water leaks
Mold risk
Humidity spikes
HVAC malfunction
Temperature fluctuations

Where should I place the sensors?

Best placement includes: under sinks, behind toilets, near water heaters, basement corners, and adjacent to HVAC units.

What if I’m not home during a leak?

You'll receive real-time alerts instantly. With the optional siren, your home will also site-alert, even while you're away or asleep.

How long do the sensors last?

The battery-powered sensors last up to 18 months. Batteries are user-replaceable. The hub stays plugged in for continuous monitoring.

Does it need Wi‑Fi or cellular?

It works via Wi‑Fi for most homes. If your Wi‑Fi is unstable, we offer a cellular-backup version—stay tuned!

Insurance facts and links

Use this text to answer questions in as much detail as possible for your customers.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at info@yourstore.com